A. GENERAL CONDITIONS OF USE.
The following are the conditions of access and use of the website www.blascojoyero.com/tienda owned by BLASCO JOYERO S.L.
Thank you for your interest in our website. At some point you will be asked for your personal details. The transfer of this information is completely voluntary on your part and all personal data will be treated in accordance with the European Directive on data protection and the LOPD that you can read below.
BLASCO JEWELLER S.L. (hereinafter The Company), a Spanish company, with tax identification number B 73141145 and registered office at baritone marcos redondo 3, 30005 Murcia, hereby informs users of the Internet pages owned by BLASCO JOYERO S.L. of the conditions of access, use and sale of these pages:
1. The Company will not use the information relating to your personal data that you receive through this website for any purpose other than to provide you with personalised attention, or to send you information about our products or services and possible offers.
In compliance with current legislation on the protection of personal data, The Company informs you of the existence of an automated personal data file, where this information is processed and stored, created for the management of on-line queries and requests for information related to one or more of the services offered by The Company, as well as for sending commercial information about The Company and informing you of products and services of collaborating entities, business group or commercial network, which may be of interest to you. The collaborating entities to whom your data will be provided may know them through the following address: en barítono marcos redondo 3, 30005 Murcia, web www.blascojoyero.com . You are also informed of the possibility of exercising your rights of access, rectification and cancellation of the personal data requested in this form before the person responsible for the file, through a letter to the following address in baritone marcos redondo 3, 30005 Murcia, or by email to: firstname.lastname@example.org email@example.com .
The Company guarantees the custody of the data contained in this file, for which it will adopt the measures to prevent its alteration, loss and unauthorized access, always in accordance with the state of technology at all times. The information you have provided will be incorporated into your Customer Details.
2. Access and use of the Website
Access to and use of The Company’s website shall be subject to these general conditions. The use of all the web pages owned by The Company implies the full acceptance by the User of all the General Conditions of Use and Sale in force at any time the user accesses the same. The Company reserves the right to modify these Conditions of Use and Sale at any time.
3. Intellectual and Industrial Property.
All the contents of The Company’s web pages are subject to the regulations on Intellectual and/or Industrial Property. The rights on the contents correspond to The Company. The user may only view and obtain a private copy of the contents as long as such copy is exclusively for his/her personal and private use, and its use for commercial purposes is strictly prohibited.
4. Responsibility of users for use and content.
The user will not be able to modify or delete the identifying data that exist in his case of the rights of The Company or of third parties. The user will only be able to access the contents through the means or procedures that have been made available for this purpose on The Company’s website or are usually used on the Internet for this purpose, provided that they do not imply any violation of Intellectual/Industrial Property rights or any type of damage to The Company’s website and/or the information or services offered.
The user undertakes to use the services and information on The Company’s web pages in accordance with the Law, these general conditions, morality, good manners and public order and to make correct and lawful use of the services contained therein and not to carry out the following activities: a) disseminate content or propaganda of a racist, xenophobic, pornographic, apology of terrorism or contrary to human rights. b) to carry out acts contrary to the Intellectual and/or Industrial Property rights of its legitimate owners c) to cause damage to the computer systems of The Company, its suppliers or third parties and/or to introduce or spread computer viruses, harmful software or other types of systems that may cause damage to computer systems, d) to transmit advertising or to send unsolicited or unauthorised electronic messages.
5. Disclaimers and Limitations of Liability.
The Company will not be responsible for the information, services and/or products offered and/or provided by third parties through The Company’s web pages nor for the contents provided by third parties.
The Company shall not be liable for any damage or loss to the user’s software or hardware resulting from access to The Company’s websites or from the use of information or applications contained therein.
The Company does not guarantee the suitability, reliability, availability, timeliness or accuracy of the information or services contained on its website, nor shall it be liable for any direct or indirect damages in connection with the use of the contents of its websites.
The Company does not guarantee that the contents of its website are suitable or available outside Spain. In the event that all or part of the contents of the website of The Company are considered illegal in countries other than Spain, access to them and their use by users is prohibited, and in the event that this occurs, will be exclusively under the responsibility of the users, being these obliged to comply with national laws of application.
The use that may be made of the information and contents that appear on The Company’s website and/or of the access to other third party websites through connections or “links” that appear on The Company’s website shall be under the exclusive responsibility of those who carry out this type of act, and The Company shall not be liable under any circumstances for any damages that may result from such uses or activities.
The Company reserves the right, without prior notice and at any time, to temporarily suspend access to its website and to make any changes it deems appropriate to the website, the services or information offered, the presentation or location thereof and the conditions of access and use of the website of The Company.
All the information received on this website will be considered to have been transferred to The Company free of charge, including for commercial use by The Company within its scope and by the Company’s business group.
Email will not be considered a valid means of communication for the purpose of filing claims. To do so, they should contact the Legal Department of The Company, with registered offices at baritone marcos redondo 3, 30005 Murcia, which will indicate in each case the channels to be followed. All matters relating to the website of The Company are governed by Spanish law and are subject to the jurisdiction of the Courts and Tribunals of Murcia Capital, waiving any jurisdiction that may correspond to any party involved.
B. GENERAL CONDITIONS OF SALE.
All sales made through this website and its process will be regulated by these General Conditions of Sale, hereinafter, General Conditions of Sale.
The owner of the website and seller or service provider is BLASCO JOYERO S.L., hereinafter THE COMPANY.
The General Conditions bind the owner of the page and the buyer (Client), granting them a series of rights and obligations, from the moment they place and accept an order through this page. They must be complied with and known by both parties, so their acceptance is essential in order to place an order. Therefore, the Customer should read these conditions carefully.
These General Conditions shall be regulated and adjusted in accordance with the provisions of current legislation and the following points:
1. PARTIES INVOLVED
The Company is the owner of the website www.blascojoyero.com
Web Orientation: JEWELRY, WATCHES, BISUTERY AND GIFTS IN GENERAL.
Owner company: Blasco Joyero S.L.
Trade name: Blasco
Registered office: Barítono Marcos Redondo,3 30005 Murcia (Spain)
Contact Information: Baritono Marcos Redondo,3 30005 Murcia (Spain)
Any user of the website who places an order and accepts it at the time of placing it, or any entity that provides its data by registering as a Customer in accordance with these General Conditions, will be considered a Customer.
The Customer must register as such and provide the following information in order to be able to place an order: name and surname with their DNI/NIF or company name with their VAT number, invoice address or company address, usual delivery address, contact person at the time of delivery, contact telephone number and contact e-mail address, payment details by card or paypal.
2. CONTRACT PURPOSE
The mission of THE COMPANY is to offer through this website its own products or those of third parties under the Blasco trademark.
THE COMPANY is responsible for providing the material, immaterial and human resources necessary for:
Show through the website the widest possible range of products, trying to have the greatest variety.
Keep the prices of the products updated as far as possible.
It will try to make available to the customer the technical and descriptive information of the products whenever possible.
If the customer places an order, manage the location of the products ordered by the customer.
Once the products are available, manage the processing of the order until its delivery to the transport agency that will take the products to the customer.
Manage the Changes / returns, provided they meet the requirements detailed below in these GENERAL CONDITIONS OF SALE.
3. BID PROCESS
Each product has a card with a description of the product and its sale price including VAT (Value Added Tax – currently 21%, which may vary according to the legislation in force at any given time).
The final purchase price of a product or its shipping costs may vary depending on the destination region of the product, or the method of payment, as depending on the geographical area where it is shipped may vary costs and depending on the method of payment, may or may not access a number of discounts. In any case, as the customer indicates the delivery address and the payment method, the page will offer the exact price of the products at all times. Always before confirming an order, the customer will be fully informed of all existing costs and exact prices.
In most cases, the product file will include a photograph of the product, as well as its technical characteristics, as far as possible according to the manufacturer’s specifications.
The final price of the products is that which appears on the website at the time of placing the order, once a payment method and place of delivery have been established.
4. OFFER ACCEPTANCE PROCESS
It takes place at the moment in which the Customer gives his express consent to the order placed, and after the acceptance of the General Conditions. This is done by accepting these and clicking on the “Next” button on the ordering screen. At that time, the customer will be asked for the payment method in which he wishes to pay the order. Once selected, THE CUSTOMER must pay in full the order.
At the moment of activating the order, the client formalizes a contract of purchase of products with THE COMPANY, acquiring the rights and commitments established in the applicable regulations and those set forth in these general conditions of contract.
5. PAYMENT OF ORDERS
The fact that the order is placed does not mean that the product(s) are reserved; the product(s) will be reserved at the time the payment is confirmed by credit card by the bank issuing the card or by bank transfer from the receiving bank to THE COMPANY. This process may take from 3 to 7 working days if the bank issuing the card or transfer is of Spanish nationality, and if the bank issuing the card or the origin of the transfer is foreign nationality may take up to 15 days.
In the event that payment is made and the product is not in stock, THE COMPANY will contact THE CUSTOMER to give him/her the option of another alternative product, to wait for the time indicated to dispose of it if it is not available due to temporary breakage of stock or other setback, or to refund the amount within a maximum period of 30 days, in the same way as he/she paid it.
The COMPANY will make available to the customer different payment methods, among which you can find them:
Payment by VISA/MASTERCARD/AMERICAN EXPRESS card
Payment by PayPal
Payment by bank transfer / deposit
THE COMPANY can expand or reduce the number of payment methods at any time.
The customer will select the payment method chosen from those available at the time of purchase.
– Payment by credit card:
The customer can choose to pay by credit card, at which time they will automatically access a secure payment gateway managed by a Spanish financial institution, which will be responsible for carrying out the appropriate procedures with the customer in order to check the validity of the transaction.
– Payment by Paypal card:
The customer can choose to pay by Paypal card, at which time a secure payment gateway managed by Paypal will be automatically accessed, and the customer will be responsible for carrying out the appropriate procedures with the customer in order to check the validity of the transaction.
– Payment by bank transfer/
The payment for these systems will imply that all the expenses of the same, whether of the entity issuing the transfer or of the entity receiving it, must be assumed by the customer. THE COMPANY must receive the total amount of the price of the product agreed on the website. If another amount is received THE COMPANY will contact THE CUSTOMER to make a transfer for the remaining amount.
6. PARTS LOCALIZATION PROCESS
When an order is placed by a customer, THE COMPANY will start a process of locating the parts in the company’s own warehouses.
7. DEADLINES AND DELIVERY OF ORDERS
Delivery times for orders depend on the availability of the product or products that make them up.
The delivery times detailed below are approximate and do not include the time invested in customs formalities, if any.
Spain Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla and Portugal: 48 – 72 hours.
France, Germany, Austria, Belgium, Netherlands, Italy, Luxembourg, United Kingdom, Denmark, Slovakia, Slovenia, Czech Republic, Finland, Hungary, Sweden, Norway, Poland, Ireland, Romania, Switzerland, Bulgaria, Estonia, Greece, Latvia, Lithuania and Slovakia : 3 – 7 days
Bosnia and Herzegovina, Serbia and Croatia: 7 – 10 days.
Once the purchase of the products on the website has been made, the purchase has been confirmed and payment has been received, delivery will be made within a maximum period of 15 days.
The delay in delivery will not imply any compensation and will only entitle the CUSTOMER to cancel the order when the circumstances described in point 8’CANCELLATION OF ORDERS’ of these conditions are met. Any penalty clause for delay introduced by THE CUSTOMER in his order is without effect. Both parties are expressly excluded from bringing any action for loss of profit.
The orders will be delivered by the transport company chosen by THE COMPANY to the delivery address indicated by THE CUSTOMER in the order confirmation.
This information will be stated on the delivery note of the transport company, which will indicate, if it is your way of working at the time, also the number of packages of the shipment, the total weight and the order number.
An INVOICE will be delivered to THE CUSTOMER with each order, within the package, with the data of the CUSTOMER and separate taxes.
If, at the time of delivery, it is clearly and visibly apparent, without the need to manipulate the shipping packaging or the product’s own packaging, that a product has defects caused by damage in transport or that an error in the goods received is detected in the same way, the Customer must state this on the delivery note of the transport company and inform the COMPANY by e-mail to the address firstname.lastname@example.org within 6 hours of receiving the order in order to be able to urge the replacement of the product or products affected and thus the replacement by a new one. The transport costs of this change will be borne by The Company.
THE COMPANY delivers to everyone to: Spain Peninsula, Portugal, Balearic Islands, Canary Islands, Ceuta and Melilla, Countries of the European Union, and Bosnia and Herzegovina, Norway, Serbia and Switzerland, provided that the approved and quality transport service (see SEUR or similar) allows 100% of the value of the product purchased to be insured. This insurance covers the journey from the offices of THE COMPANY to the location detailed by the client for delivery. THE COMPANY will always charge the taxes in force in Spain at the time of purchase, being THE CUSTOMER responsible for the payment of taxes, charges and customs formalities and/or costs of reception of the country to which THE CUSTOMER indicated the shipment of the product purchased on this website. THE CUSTOMER may request the COMPANY to issue a TAXFREE INVOICE that the CUSTOMER will manage according to the conditions established by the SPANISH PUBLIC FACTORY at any time.
As these are very valuable pieces, THE COMPANY offers its customers the possibility of picking up their orders in its main store located in Murcia.
C/ Barítono Marcos Redondo, 3 30005 Murcia (Spain) Tel: 968219333
8. ORDER CANCELLATION
THE CUSTOMER may at any time cancel an order, but depending on the circumstances, this cancellation may be understood as unilateral by THE CUSTOMER (with costs for THE CUSTOMER) or by mutual agreement of the parties (without costs for THE CUSTOMER).
THE CUSTOMER shall have the right to cancel his order, and THE COMPANY shall give its consent to such cancellation, understanding therefore as a cancellation by mutual agreement and there being no commitment or penalty for THE CUSTOMER when:
a) The estimated delivery time of the goods has been exceeded without the same having been delivered to the CUSTOMER and at the time of the request for cancellation of the order is not confirmed its existence in our warehouses.
b) When a product is definitively out of stock, at which time THE COMPANY will contact THE CUSTOMER to inform him/her.
In these cases, the only way to cancel the order is to send an email to email@example.com requesting the cancellation of the order, indicating the reasons. THE COMPANY will carry out the necessary checks and in the event of the circumstances described above a) and/or b), THE COMPANY will agree to the cancellation of the order, with no commitment or penalty for the customer. THE COMPANY will refund as quickly as possible the amounts paid for the same, with a maximum period of 30 days.
In the event that THE CUSTOMER wishes to cancel an order unilaterally, he/she must send an email to firstname.lastname@example.org notifying the cancellation of the order. THE COMPANY will send THE CUSTOMER the order cancellation code and a detail of the costs incurred by the cancellation that the customer must pay. These costs will be deducted from the amount initially paid by the customer for the cancelled order, so that THE COMPANY, once the cancellation code has been sent, will refund the amount paid by THE CUSTOMER for the order minus the costs incurred by it within a minimum period of 30 days. Such charges shall be at least those for bank and transport charges.
In the event of cancellation, THE COMPANY will always provide the customer with a cancellation code by e-mail. This code is the only evidence that it has been accepted by THE COMPANY. If THE CUSTOMER does not have this code, the cancellation will not be considered to exist. If you have requested a cancellation, demand that you provide the corresponding code at the time it is confirmed, without the code the cancellation will not be considered accepted by THE COMPANY.
9. PRODUCT WARRANTY
For products purchased in Spain, all the provisions of Law 23/2003 of 10 July on Guarantees for the Sale of Consumer Goods shall apply. By virtue of this Law, the trademark or signature of the purchased product (hereinafter THE BRAND) shall be liable to the Customer for any lack of conformity for MANUFACTURING DEFECTS existing at the time of delivery of the products, understanding these as tangible goods intended for private consumption.
THE TRADEMARK is the one that gives the guarantee and therefore it will respond for the lack of conformity of the products sold by THE COMPANY through this web page when said non-conformity existed at the moment of its delivery and was manifested within the following two years, as long as it is communicated within the term of two months from the moment it is known. In this case, and at the consumer’s choice, once THE BRAND has checked the same, it will proceed free of charge with the repair or replacement of this article, provided that it is possible and proportional to the circumstances. Otherwise, the consumer may choose between a proportional reduction in the price or the termination of the contract. The decision shall not apply where the lack of conformity is minor. If the product is of Blasco’s own brand, the COMPANY will be responsible for it.
If the client requests in observations that a ring be engraved, and whenever the format of the same allows it, it will be made free of charge, with the type of engraving that the tools of the COMPANY allow.
Warranty cases will not be accepted when the products have been used improperly or not in accordance with their characteristics by the Customer. These characteristics are as follows:
– 18-carat gold loses its natural shine when in contact with hard or chemical elements.
– Pearls or stones can be damaged by contact with lacquers, alcohol, perfumes, blows and even by the skin.
– To preserve your jewelry, we recommend that you clean it with a soft cloth before storing it, always separately, and avoid using it when working.
– Rhodium is a chemical element that adheres to silver or gold to give it more shine and whiteness. This element goes away with the passage of time and with the use of chemicals, water, and normal rubbing.
– Certain materials from which our products are made can cause allergies, which we do not know and cannot take responsibility for. As soon as it has any effect on you, please remove them and see your doctor.
– Rarely, gold/silver jewelry can put black skin and this is a product of chemical reactions of the metal in contact with the skin or other environmental agents.
In addition, the warranty is void in the case of:
– Abnormal or non-compliant use of the products.
– Bumps, scratches, signs of abuse.
– Breakage or detachment of stones, pearls or elements applied to the pieces.
– Treatment of the part with abrasive agents.
– Changes, repairs or transformations of the part by agents other than THE BRAND or THE COMPANY.
In order to meet this guarantee, the Customer must contact THE COMPANY by e-mail at email@example.com, indicating the name of the invoice holder, the order number, the invoice number and the reason for the non-conformity.
Your watch is guaranteed by THE BRAND for a period of twenty-four (24) months from the date of purchase under the terms and conditions of the manufacturer’s own warranty which is detailed in the WARRANTY CERTIFICATE found on the case of each watch. The international warranty covers material and manufacturing defects existing at the time of purchase of the watch. The guarantee will only come into force if the guarantee certificate is dated, correctly and completely filled in and stamped by THE COMPANY as it is an Official MARK Dealer or another one that is not.
During the period of validity of the warranty, and upon presentation of a valid warranty certificate, THE CUSTOMER shall have the right to the repair of any defect free of charge, but not the transport and insurance costs incurred from the delivery of the product by THE CUSTOMER to the address of the COMPANY and to the workshop address that the BRAND has established at that time. In the event that such repair is inappropriate to return the normal conditions of use to your watch, or in the case of models of non-repairable case (situations that THE BRAND will communicate to the COMPANY and this in turn to the CUSTOMER), THE CUSTOMER may choose between the replacement of your watch by another one of the same or similar characteristics or the refund of the price paid. The warranty for the replacement watch expires twenty-four (24) months from the date of purchase of the replaced watch.
This guarantee does not include THE BRAND:
– The battery life;
– Normal wear and tear and aging (e.g. scratched glass; alteration of colour and/or material in non-metallic straps and chains such as leather, plastic, fabric, velcro; peeling of veneer);
– Any damage to any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, nicks, crushing, broken glass, etc.), incorrect use of the watch and failure to observe the indications for use given by THE BRAND in the MANUAL inside the watch case;
– Defects caused by contact with corrosive acids or other products;
– The watch handled by personnel not authorized by THE BRAND (e.g. for battery replacement, services and repairs), or who have suffered alterations in its original condition beyond the control of THE BRAND.
Any other claim against THE COMPANY in addition to the warranty for defects described herein is excluded, except for any rights the purchaser may have against the manufacturer under applicable national law.
The present guarantee of THE BRAND is the only one granted for THE WATCHES.
10. RIGHT OF WITHDRAWAL AND RETURNS
10.1. RIGHT OF WITHDRAWAL
Once the product has been received by THE CLIENT, the CLIENT is entitled to withdraw from the product within a maximum period of seven working days from receipt, as stated in Article 44 of Law 7/1996, of 15 January, on the Retail Trade.
This communication must be made by THE CUSTOMER in a reliable way, by means of an email to firstname.lastname@example.org indicating the invoice number and name of the customer. THE COMPANY will respond to this e-mail to the CUSTOMER accepting, if applicable, such withdrawal.
In addition, this Right of Withdrawal shall be subject, given the very nature of the same, JEWELRY OR CLOCK in this case, to its NOT OPENING, unpacking or unpacking, or not breaking or detachment of the seal under which it is delivered. For this reason and to facilitate verification by the CUSTOMER that the product is the one he wanted to purchase and that it is in perfect condition, it will be packed and sealed with an identification label, hereinafter PRECINTO, which may not be broken, removed, torn and / or opened or tampered with in order to exercise the right of withdrawal.
The withdrawal will be carried out by filling in the exchange document that the company will send you once it has been informed and sending the sealed product together with its original packaging, packaging and this document to Blasco Joyero SL c/ Baritono Marcos Redondo, 3 Murcia 30005. The management and costs of this shipment/transport will be borne by THE CUSTOMER.
Once the product has been received by THE COMPANY, having checked its condition, its perfect condition according to the previous paragraphs, the existence of the Exchange Document perfectly filled in by THE CUSTOMER, the amount paid for the product will be refunded, but not the transport costs of delivery to the customer or of return to the company, by THE CUSTOMER in the same form of payment in which it was paid. In the case of a non-Spanish bank account, the costs of transferring the amount paid will be borne by THE CUSTOMER. In any case, this refund will have a maximum term of fifteen days from the moment the product is received by THE COMPANY. The date of return will be the date on which THE COMPANY made the transfer or ordered the payment gateway to make the return.
10.2. PRODUCT CHANGES AFTER OPENING THE PACKAGING
Once the packaging has been opened but as long as the PRECINTO has not been tampered with, broken, torn or removed from the product THE CUSTOMER may not use the RIGHT OF WITHDRAWAL, but may change them within a maximum period of 7 days from the date of receipt at home.
To do so, THE CUSTOMER must contact THE COMPANY by e-mail at email@example.com indicating the Purchase Invoice number and the name of the customer, and the intention to change, that is to say, if the customer prefers a VOUCHER for the total amount, another higher-priced product paying the difference, or a lower-priced product where the difference is paid by VOUCHER, or the total return of the product.
The exchange will be carried out by completing the return document that the Company will send when informed of the return, and sending it with the product and its seal as it was sent with its original packaging and packaging to Blasco c/ Baritono Marcos Redondo, 3 Murcia 30005. The management and costs of this shipment/transport will be borne by THE CUSTOMER.
Once the product has been received by THE COMPANY and its condition has been checked, the existence of the Return Document perfectly filled in by THE CUSTOMER will be reviewed. In case of being in perfect conditions, with the PRECINTO without breaking, without manipulating and placed in the same place where the COMPANY put it, without scratches, nor blows, without having evident signs of use, nor breakages, the company will accept this return, sending a confirmation by e-mail to the CUSTOMER and detailing the existence or not of the new product chosen if it is the case or of its total return.
From this moment on, a NEW PURCHASE PROCESS will be initiated, where the additional difference to be paid for the new product chosen will be indicated, or the VOUCHER will be sent to you for the difference in your favour, if the latter is less than the first one, if you choose this option, together with the new product selected. Or if you choose its full refund, the full refund to the customer within a maximum of fifteen days. The transport costs of this new purchase process, of the new product from THE COMPANY to the CUSTOMER, would be assumed by THE CUSTOMER.
11. CUSTOMER OBLIGATIONS
Read these General Conditions before accepting the order.
Respect the General Conditions once the order has been accepted.
Pay the prices agreed upon at the time of placing the order and thereafter.
12. OBLIGATIONS OF THE COMPANY
Deliver the product in good condition to the fixed place of shipment.
Respect the price of the orders agreed at the time of placing them.
13. CUSTOMER RIGHTS
In case of receiving the products, that these are received in the agreed conditions and that they are in perfect condition.
The immediate return of any amount paid in advance to the company in the event that the company is unable to deliver the products under the agreed conditions.
Cancel the order, exercise the right of withdrawal and/or the right of change, in the cases established in these General Conditions.
14. COMPANY RIGHTS
Receive payment for orders.
Modify your product offer at any time.
Modify the prices established on your website for your products.
Modify the delivery times of the product according to the availability of the same.
Cancel orders for non-payment of the Customer.
Cancel the website without prior notice.
For the purposes of notifications, requirements and writings of any kind to which this contract gives rise, the address of THE COMPANY shall be that indicated in these General Conditions.
16. VALIDITY OF THE CLAUSES
Notwithstanding the invalidity or unenforceability of any provision of this contract or of any part thereof, the remaining provisions or parts thereof shall continue to be valid and enforceable.
17. APPLICABLE REGULATIONS
These General Conditions are governed by current Spanish legislation, and in particular by: Civil Code, Law 26/84 of June 19 for the Defense of Consumers and Users, Law 7/98 of April 13 of General Conditions of Contract, Law 7/96 of January 15 of Retail Commerce, Directive 2000/31 EC of the European Parliament and of the Council of June 8, Law 34/2002 of July 11 of Services of the Information Society and Electronic Commerce, Law 23/2003 of July 10 of Guarantees in the Sale of Consumer Goods and the regulations that develop them.
We inform you that there are free complaint forms available to consumers (Decree 152/2001, of 13 September). You can pick them up and fill them out at the following address: Baritone Marcos Redondo 3, 30005 Murcia.
20. OWNERSHIP OF ITEMS
THE COMPANY and its associated costs reserve the ownership of the reserved goods until full payment has been made. Once the payment has been made, the property becomes the property of the CUSTOMER and is therefore the responsibility of the CUSTOMER.